About us

Thank you for visiting Prime Picks!
We’re here to make sure your shopping experience is smooth, simple, and satisfying. Whether you have questions before placing an order, need help with an existing purchase, or want to discuss partnership opportunities, we’re always happy to assist.

Customer Support Email

For all inquiries, please contact us at:

Primepicks_customerservice@outlook.com

Response Time

• Response Time: Emails are typically answered within 24 hours on business days.

• During peak seasons or holidays, responses may take slightly longer, but we always strive to assist as quickly as possible.

If your issue is urgent, please start your message with “URGENT” so we can prioritize it.

How We Can Help

You can contact us for assistance with:

• Order status & tracking updates

• Returns, refunds, and exchanges

• Damaged or defective items

• Product questions or usage support

• Payment or account issues

• Wholesale, collaboration, or media inquiries

Whatever you need, our team is here to help.

💬Quick FAQ

• Where is my order?
  You can check your account dashboard or email us with your order number.

• How long is shipping?
  Delivery times vary by location. Standard U.S. orders usually arrive in 7–15 days.

• What information do I need to request a refund?
  Order number, name, issue description, and photos (for damaged items).

If you still need help, feel free to email us anytime at:
Primepicks_customerservice@outlook.com

Tips for Faster Support

When emailing us, please include:

• Order number

• Your full name

• Last 4 digits of your delivery ZIP code

• A brief description of the issue

• Relevant photos (if applicable)

This helps us process your request more efficiently.